EXCHANGE WINDOW

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You can request an exchange within 7 days of delivery.

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ELIGIBILITY

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The products must be:

• Unused and unwashed.

• With tags intact.

• In original packaging.

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HOW TO REQUEST AN EXCHANGE

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• You can contact us at woof@rocktail.com with your order number and the size/item you’d like to exchange for.

• We’ll arrange a reverse pick-up (where serviceable) or guide you on sending the product back.

• Once we receive the product in good condition, we’ll ship your requested exchange item.

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COSTS

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• First exchange is free of charge.

• For any additional exchanges on the same order, a ₹99 fee will apply.

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NON EXCHANGEABLE ITEMS

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Any customized items, sale products, and used/worn products cannot be exchanged.
 

REFUNDS (WHEN APPLICABLE)

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We offer refunds only if:

• the product delivered was damaged.

• the incorrect product was sent.

• the product is out of stock.
   

The refunds are processed to the original payment method within 5–7 working days.